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These operational guidelines are a reference for law enforcement officials seeking information from us about user activity on LypStar. LypStar. (“LypStar” or “Company”) may change these guidelines at any time, without notice.

LypStar's policy on responding to law enforcement requests

LypStar is committed to assisting law enforcement while respecting the privacy and rights of its users. To obtain non-public user information, law enforcement must provide the appropriate legal documents required for the type of information being sought, such as a subpoena, court order, or warrant, or submit an emergency request.

What information may be available in response to a lawful request?

The following information may be available in response to an enforceable law enforcement request:

  • Log Data LypStar retains logs which may include metadata regarding account logins and logouts, user generated content (e.g., file creation and modification dates), and in-app communications (e.g., to/from and timestamp information). The logs do not include the actual content of any user generated files or in-app communications. This information is available pursuant to a court order under 18 U.S.C. § 2703(d) or a warrant.

What information about the user must I include in my request?

When requesting information regarding a specific user of our services, you must provide the username of the relevant account. We are unable to locate an account based on the real name, email address, phone number, or other account information.

What information regarding the requesting party must I include?

Each request must include contact information for the authorized law enforcement official submitting the request, including:

  • Requesting agent phone contact, including any extension;

  • The nature of the emergency;

All emergency requests must be in writing on official letterhead, signed by a sworn law enforcement official, and, if sent via email, come from an official law enforcement email domain. 

Non-law enforcement personnel aware of an emergency situation should immediately and directly contact local law enforcement officials.

Will LypStar notify users of requests for account data?

In submitting a request for data concerning a particular user, law enforcement officials should note whether notification of the user would jeopardize the underlying investigation. LypStar will honor a law enforcement request not to notify the user under such circumstances.

Further, if your request places LypStar on notice of an ongoing or prior violation of our terms, we will take action to prevent further abuse, including account termination and other actions that may notify the user that we are aware of their misconduct. If you believe in good faith that taking such actions will jeopardize your ongoing investigation, you may request that LypStar defer such action in your request and LypStar will take your request under advisement. It is the responsibility of the requesting law enforcement official to make this request, as it is LypStar’s policy to enforce its terms.

Are there costs associated with LypStar's process of preservation and/or data requests?

LypStar reserves the right to seek reimbursement for the costs associated with responding to law enforcement data requests.